In this episode of Immigration Uncovered, host James Pittman interviews immigration attorney Tsui Yee about what it means to be a great immigration lawyer, with a focus on building trust and living up to clients' trust. They discuss important aspects of gaining clients' trust such as transparent communication, protecting confidentiality, reliability and accountability, demonstrating expertise, showing empathy and understanding, handling fees appropriately, and continuously improving one's practice.

Key Discussion Points:

• The importance of honest, realistic communication to build trust and avoid raising false hopes
• Setting boundaries around communication methods to avoid being overwhelmed
• Regularly updating clients proactively instead of waiting for them to reach out
• The importance of cultural awareness and sensitivity as an immigration lawyer
• Handling traumatized clients with empathy while maintaining professional boundaries